These Terms of Service govern all work performed by Ard Commercial Services LLC (“Company,” “we,” “us,” or “our”). By requesting, authorizing, or allowing services to be performed, the customer (“Customer”) agrees to these Terms of Service.
Scope of Services
- Ard Commercial Services LLC provides professional installation, preventative maintenance, servicing, and repair of commercial restaurant equipment. We do not sell or supply equipment unless explicitly stated in writing. All services are subject to technician availability, equipment type, site conditions, and parts availability.
Service Requests & Scheduling
- All service requests are subject to confirmation and availability.
- Appointment dates and arrival times are estimates and not guaranteed. Same-day, emergency, after-hours, weekend, and holiday services are subject to availability.
- We reserve the right to reschedule, delay, or cancel service due to unforeseen circumstances including technician availability, safety concerns, weather conditions, access limitations, or acts of God.
Emergency & After-Hours Service
- Emergency, after-hours, weekend, and holiday services may be available at premium rates, including increased labor, trip, or diagnostic fees.
- Emergency services are intended to address urgent operational issues and does not guarantee immediate resolution or parts availability.
Access & Site Conditions
- Customer is responsible for ensuring safe, clear, and unobstructed access to equipment, that equipment is powered and ready for service, and that the site complies with all applicable safety and health regulations.
- If equipment is inaccessible or unsafe, service may be delayed, rescheduled, or declined. Additional labor, waiting time, or return visit charges may apply.
Estimates & Authorization
- Any estimates provided are non-binding and based on information available at the time. Final costs may change upon inspection, diagnosis, or discovery of additional issues.
- By requesting service, Customer authorizes Ard Commercial Services LLC to perform diagnostics, complete requested or approved repairs or maintenance, and use replacement parts as required. Authorization may be verbal, electronic, or written.
Service Agreements & Maintenance Contracts
- Customers with active service agreements or preventative maintenance contracts are governed by the terms of those agreements.
- Coverage is limited to services expressly included. Repairs, parts, or labor outside the agreement scope will be billed separately. Preventative maintenance reduces risk but does not eliminate equipment failure.
Payment Terms
- Payment terms are outlined on the invoice or service agreement. Labor, trip charges, emergency fees, parts, materials, and applicable taxes may apply.
- Past-due balances may result in suspension or refusal of future service.
Late Fees & Collection Costs (South Carolina Compliance)
- Payment is due according to the terms stated on the invoice or service agreement.
- Past-due balances may be assessed a late fee not to exceed 1.5% per month (18% annually), or the maximum rate permitted under South Carolina law, whichever is less.
- Late fees may begin accruing after the invoice due date unless otherwise stated in writing.
- Customer agrees to pay all reasonable costs incurred in the collection of past-due balances, including administrative costs, collection agency fees, court costs, and reasonable attorney’s fees, where permitted by law.
- · Acceptance of partial payment does not waive the Company’s right to collect the remaining balance, late fees, or collection costs.
Cancellations, Delays & Missed Appointments
- Customers must provide reasonable notice for cancellations or rescheduling.
- Missed appointments, denied access, site delays, or late cancellations may result in trip charges, waiting time charges, or minimum labor fees.
Warranty & Limitation of Liability
- Workmanship warranties, if any, are limited to the terms stated on the invoice or service agreement.
- We are not responsible for pre-existing conditions, normal wear and tear, improper use, improper installation by others, or manufacturer defects.
- Ard Commercial Services LLC is not liable for indirect, incidental, or consequential damages, including loss of revenue, food spoilage, or business interruption.
- Total liability shall not exceed the amount paid for the specific service giving rise to the claim.
Customer-Provided Equipment or Parts
- We do not warrant or guarantee the performance, compatibility, or longevity of customer-supplied equipment or parts unless expressly agreed to in writing.
Accuracy of Information
- Customer agrees to provide complete and accurate information regarding equipment, site conditions, and service needs.
Right to Refuse or Discontinue Service
- We reserve the right to refuse or discontinue service due to unsafe conditions, non-payment, abusive behavior, misrepresentation, or circumstances beyond our control.
Governing Law
- These Terms of Service are governed by the laws of the State of South Carolina.
Acceptance of Terms
- Requesting, authorizing, or allowing services to be performed constitutes acceptance of these Terms of Service. Continued use of our services constitutes acceptance of the most current version.